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Registering, Reviewing, and Managing Commerical Service App Coupons

To register, review, and manage commercial service app coupons:

Note:

The service app must manage providing end users with how a coupon (also be referred to as a "voucher") affects purchases and with coupon codes to be specified during purchase in order to redeem the coupon.

  • Coupons can only be registered to commercially distributed service apps.
  • Coupons can only be issued to users in selected distribution countries AND only up to a maximum number (1,000 or less) specified for each country. The service app must manage the number of coupons that have been issued and stop issuing coupons upon reaching the maximum number.
  • The time period in which coupons can be issued and redeemed can start any time in the future and last as long as 28 days.
  • Coupons can be cancelled or removed at any time during the coupon time period, which stops coupons being issued.
  • Ensure the service app has completed registration and has been submitted for certification (Samsung Seller Office Service Application Registration Guide).
  • Get the following (if applicable): information needed to make appropriate field entries.
  • Enter service app information in the service app default language or in English where specified.

Note:

Step 1 (login) must be completed before any other step is started or continued.

Steps 2 through 5 can be started, saved, continued, or completed in ANY order.

After some actions, an information popup that requires clicking a button (such as OK) is displayed.
Info popup steps are NOT indicated in this procedure.

  1. Log in to your Samsung Seller Office account:
    1. In your browser, navigate to the Samsung Seller Office website.
    2. If necessary, log in to your Seller Office account with your Samsung account email ID and password.
      SellerOffice_ManagementGuide_ServiceAppMgmt_RegManageBanners1.png
      Note: You are automatically logged out after 20 minutes of inactivity.
  2. Click Applications > Coupons.

 SellerOffice_ManagementGuide_PromotionMgmt_AppCoupons1.png

  1. To search for coupons:
    Note: To display ALL registered coupons, do not perform this step.
    1. Specify the search criteria:
    2. Country 

      Display coupons either not restricted by buyer's country OR restricted to the specified buyer's country.

       

      All

      Coupons regardless of their buyer's country.

       

      [Country name]

      Coupons that will be, are, or were redeemable in the specified country.

      Coupon Status

      Display coupons either not restricted by coupon state OR restricted to the specified state:

       

      All 

      Coupons regardless of their current status.

       

      Waiting

       Coupons that are NOT yet redeemable but will be later.

       

      Usable 

      Coupons that ARE currently redeemable.

       

      Expired 

      Coupons that have stopped being redeemable.

       

      Terminated 

      Coupons that have stopped being redeemable.

       

      Used 

      Coupons that were redeemed by service app buyers.

      Date 

      Display coupons either not restricted by any date OR restricted by the type of time period and after the specified start date OR before the specified end date OR between the specified start and end dates:

       

      [Time Type]        Basis of time period:

       

       

       

       

       

      All 

      Any of the types below.

       

       

       

       

      Coupon period 

       

       

       

       

       

      Usable date 

      When coupon is applicable.

       

       

       

       

      Expiration Date:

      When coupon applicability ended.

       

       

      [Start date] 

      (Left field)  Comments on and after midnight of the specified date (MMM d, yyyy 00:00:00 AM/PM local time).

       

      [End date] 

      (Right field) Comments on and before midnight of the specified date (MMM d, yyyy 24:00:00 AM/PM local time).

       

      To enter a start or end date, either directly enter a date or click the field's [Calendar icon].

      Application Title

      Display coupons either not restricted by service app OR restricted to coupons registered to either all or a contiguous part of the specified service app name.

      The search does not depend on capitalization.

    3. Click Search.
  2. Review the coupon information:
    1. To display the total number of coupons that meet the specified search criteria (whether or not they are currently displayed), click Total Count.
    2. To create a Microsoft® Excel® spreadsheet of returned coupons, click Excel.
    3. To view other pages of service apps, click Page.
    4. To sort the listing based on service app title (A-to-Z or Z-to-A), click [Application Title sort icon].
    5. For each displayed coupon:
    6. Application Title

       Name of the service app for which the coupon can be redeemed.

      Country 

      Name of the distribution country that the coupon can be redeemed.

      Coupon Code 

      Unique identifier of the coupon, issued by Seller Office.

      Note: This code must be provided to a service app or Samsung Galaxy Apps Store user so they can specify this code during purchase in order to have the coupon applied (redeemed).

      Usable dates 

      Starting date (MMM dd, yyyy at midnight (00:00:00 local time) that the coupon can be redeemed.

      Expiration Date

      Ending date (MMM dd, yyyy) that the coupon stops being applied at midnight  (24:00:00 local time).

      Remaining days

      Number of days from NOW when the coupon stops being redeemable.

      Coupon Status 

      Current operational state of the coupon:

       

      Waiting

      Coupon is NOT yet redeemable but will be later.

       

      Usable

      Coupon is currently redeemable.

       

      Expired

      Coupon has stopped being redeemable.

       

      Terminate 

      Coupon has stopped being redeemable.

       

      Used

       Coupon was redeemed by a service app buyer.

  3. To register a new coupon to one or more service apps:
    Note: Coupons can only be registered to service apps that are in the Sale status AND are not currently being updated.
    1. Click [Add New Coupon].
      SellerOffice_ManagementGuide_PromotionMgmt_AppCoupons2.png
    2. Enter the required and optional information:
    3. Application Title *

      Title name of the commercially distributed service app that the discount is to be applied to the download payment price in the Galaxy Apps Store.

      Click Search Application.
      SellerOffice_ManagementGuide_PromotionMgmt_AppCoupons3.png

      Specify one or more search criteria:

       

      Category 

      Root-level category and sub-category assigned to the service app.

       

       

       All 

      Search service apps in any category/sub-category.

       

       

       [Category name]

      Search service apps in the specified category/sub-category.

       

      Content ID 

      Unique identifier assigned to the service app.

       

      Application Title 

      All or a contiguous part of the service app name.

      The search does not depend on capitalization.

       

      Registered Date

      After the specified start date OR before the specified end date OR between the specified start and end dates.

       

       

       

      Start Date 

      Date service app coupon was registered at midnight (00:00:00 local time).

      Date can be 1 day after the current day (tomorrow) or later.

       

       

       

      End Date

      Date service app price was registered at midnight (24:00:00 local time).

      Date can be the start date or later.

      To enter a date, directly enter it or click [Calendar icon].

       

      Click Search.

      Note: Service apps currently being updated are not listed.

      To display the total number of service apps that meet the specified search criteria, click Total Count.
      To highlight the next lower service app listed, click Next.

      To highlight the next higher service app listed, click Previous.

      In the service app list, navigate to and click [Service app radio button] of one or more service apps to which the discount is to be applied.

      Click Save.

      Number of coupons per country *

      Countries where coupons are issued and redeemable and the number of coupons that have been issued.

      Coupons can be used only in the country where they are issued. Coupons can only be redeemed by users who are in a listed country AND if the number of issued coupons is at or below the maximum number of redemptions at the time of redemption.

      Each time the corresponding application version of the issued coupons is updated (Revision), the coupons can be reissued.

      Unissued coupons of previous version will be expired and not be cumulated.

      Coupon Period *

      Starting date and ending date that the coupon can be redeemed.

      If the service app is suspended, terminated, or updated within the coupon period, ALL coupons will no longer be redeemable.

      If the coupon is cancelled or removed within the coupon period, ALL coupons will no longer be redeemable but previously issued coupons will be redeemable during the coupon period.

       

      [Start Date] 

      Date service app price discount begins at midnight (00:00:00 local time).

      Start date must be at least 1 day after the coupon is registered (by clicking Issue below) or later.

      Note: Registration may take up to 24 hours after clicking Issue, after which the coupon status will go from waiting to usable.

        End Date 

      Date service app price discount begins at midnight (24:00:00 local time). End date can be the start date or up to 4 weeks later.

      Note: To change a date, click [Its Calendar icon].

    4.    Click Issue.
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