Skip to main content
Samsung Developer Program

Why did my app get rejected?

This page goes over the most common reasons your app might have been rejected, and offers suggestions for how to resolve those issues.

01. Copyright, trademark, or patent infringement

Issue

Your app contains material that is copyrighted, trademarked, or patented, and does not include copies of use permission documents for that material. This material can include such things as company branding elements, copyrighted content, or patented processing methods.

Resolution

One of two options:

  • Remove the copyrighted, trademarked, or patented material.
  • Include copies of use permission documents for that material.

02. Local culture or market restrictions 

Issue

Your app contains content that is prohibited in a geopolitical entity.

Resolution

Remove the prohibited material from your app, or remove the geopolitical entity from your distribution.

Example: Iran

Iran restricts references to and images of the following content and material:

  • Low-cut outfits and short pants
  • Bikinis and lingerie
  • Lesbian, Gay, Bisexual, and Transgender 
  • Alcohol
  • Israel
  • Anti-Islam
  • Communism and communist-related
  • Online dating

03. Application installation

Issue

Your app does not install properly on one or more of the devices listed in the app distribution. Likely reasons include: [add information]

Resolution

One of two options:

  • Change your app's code to ensure proper installations on all listed devices.
  • Remove the problematic device from your app distribution.

04. Icons and screenshots

Issue

Icons and screenshots must be appropriate for all ages, according to the standards outlined in the Validation Guide: http://developer.samsung.com/gear/distribute/essentials/self-checklist

Icons, screenshots, descriptions, and tags in the Galaxy App store should be consistent with those installed on devices and must adhere to 4+ age rating.

Resolution

For images that are improper for children or teenagers, we strongly recommend adding a box or blurring it to hide the content.

Exorcist-Graphic.png

05. "Couldn't complete purchase"

Issue

The "Couldn't complete purchase" popup appears when trying to purchase an app. This issue generally occurs when a free trial has expired or if a user changes the date and then tries to purchase an app. See the following video for an example: http://165.213.146.53:8900/WINDSERVER/GetAttachFile.aspx?attachName=b0eb8776-4148-4e5a-859d-2017a2d715dc&domain=Samsung%20apps2.

The following shows the error detail:

12-22 14:48:07.579 : ERROR / WRT_PLUGINS/TIZEN ( 3913 : 3913 ) : IAPManager.cpp: iap_reply_cb(275) > Error! result : -5
12-22 14:48:07.579 : ERROR / WRT_PLUGINS/TIZEN ( 3913 : 3913 ) : IAPManager.cpp: iapCheckError(144) > IOException!
12-22 14:48:07.579 : ERROR / PRIVILEGE_CHECKER ( 3913 : 3913 ) : iap_galaxyapps.c: iap_galaxyapps_get_value(466) > Get [mErrorString] - [Verification failed.]
12-22 14:48:07.579 : ERROR / WRT_PLUGINS/TIZEN ( 3913 : 3913 ) : IAPManager.cpp: iap_reply_cb(307) > Failed to start payment, ret=-5, Verification failed.

Resolution

Users should not change the date after the trial period.

06. Black screen after applying a watch face

Issue

After applying your watch face, all that shows is a black screen. 

Resolution

We have identified two main causes for this issue:

  • Remove any special characters or Unicode from your file name.
  • Ensure that your png file is not corrupt.

07. Error pop-up: Installation failed. Try later.(WO:WO:9079)

Issue

Unable to install an app after download. The error shows, "Installation failed. Try later.(WO:WO:9079)".

Resolution

Ensure that your watch has the correct date and time.

WatchFaceDateTime.png

WatchfaceLoading.png

08. App binary is not found in the Galaxy App store

Issue

The app is missing from the Galaxy App store.