Skip to main content
Samsung Developer Program

User Comments, Ratings, and Information

 

For any free or paid app, users can:

  • Rate an app (1 to 5 stars), which contributes to the app's average star rating (0.5 to 5 stars with half star ratings).  
  • Enter a  brief comment.
     

Galaxy Apps users can rate and/or comment on Android and Gear apps only after they download the apps.  Theme Store users can rate and/or comment on Theme apps before or after they download the apps. After users enter a rating and/or comment, they can edit or delete them.  Deleted ratings do not contribute to the app's average rating. Deleted comments are permanently removed and cannot be retrieved.

You and app store users can review the average rating and each user rating and comment. You can display and review additional information about users who rated or commented about any of your apps.  You can also respond to user comments.  

 

To review and respond to app store user ratings, comments, and information:

  • You have one or more free or paid app that are normally distributed ('For Sale' status).
  • After some actions, an information popup that requires clicking a button is displayed.
    Info popup steps are not indicated in this procedure.
     
  1. Prepare to review your users' comments.
    1. In your browser, sign in to your Seller Office account with your Samsung account email ID and password (Samsung Seller Office website). Note: You are automatically logged out after 20 minutes of inactivity.

      SO_LandingPage.png


       
    2. Click Assistance > Buyer Comments.

      SO Assistance BuyerComments_FilterSearch.png
       
    3. To see the number of followers currently in the list (whether or not they are currently displayed), click Total Count.
    4. To display other followers, click Next or Previous.
    5. To filter the users who are displayed:
      1. Specify the filter criteria:

        Country

        List user comments based on the user's country:

        All - Default Any country 
        [Country name] - Only the specified country

        Device

        List user comments based on the user devices:

        All - Any device
        [Device name] - Only the specified device

        Star Rating

         

        List user comments based on the average star rating of all users who rated the apps:

        All - Any average start rating
        [Number of the averagestar rating] - Only the apps with rounded-offs to the specified average star rating
         

        Date

         

        List user comments based on whether or not their comment date is within the filter begin and end dates

        To enter a filter time period, either directly enter (YYYY-MM-DD) or click Calendar icon and select the earliest and latest dates.

        Content ID List user comments based whether or not the commented apps' unique app identifiers assigned by Samsung match all or part of the entry (case-insensitive)
         
        Application Title List user comments based on whether or not the commented app names match all or part of the entry (case-insensitive)

         
      2. Click Search.
         
  2. Review information about the displayed users.
    SO Assistance BuyerComments_DisplayedUsers.png
     
    1. To display the number of user comments that meet the search criteria, click Total Count.
    2. To sort the listing based on app title (A-to-Z or Z-to-A), click [Application Title sort icon].
    3. For each displayed user comment, rating, and information:
      1. Review the following:
        No Order number of the user entry

        Application Title

        App name and content ID

        Comment

        Text the user entered about the app, the first six letters of the username, and the date and time (Mmm DD, YYYY (hh:mm:ss)) of the 

        Text entered as a reply to the user and the date and time (Mmm DD, YYYY (hh:mm:ss)) of the entry

        Star Rating

        Average satisfaction rating (bad: 0.5 stars to great: 5 stars) assigned by the user to the app

        Note: Only users who have downloaded Android and Gear apps can rate and comment on them. Any Theme Store user can rate and comment on Theme apps, either before or after they download the apps.

        Country 

        User's country of record

        Device 

        Model name of the user's device

        Version

        Code of the user's app version

 

  1. To reply to a user:
    1. Click Add Reply.
      SO Assistance BuyerComments_DisplayedUsers_ReplyEntry.png
       
    2. Enter the reply.
    3. Click Send.
       
  2. To delete a reply, click the [reply's  icon].
     
  1. To generate a Microsoft® Excel® spreadsheet of the displayed information, click Excel.
    The CSV spreadsheet contains the information in the ratings and comments list, and filter settings (when specified).

    SO Assistance BuyerComments Spreadsheet.png

  2.  

 

  • Was this article helpful?