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Samsung Developer Program

App User Ratings, Comments, and Information

 

After downloading your free or paid app in a Samsung app store, each user can:

  • Rate your app (1 to 5 stars), which contributes to your app's average star rating.  
  • Enter a comment, which other users can review.
     

You can review each user rating and comment, and review additional information about those users and their devices.  You can also respond to user comments.  You can display all users who rated or commented about any of your apps, or you can selectively filter users to be displayed.

 

To review and respond to app user ratings, comments, and information:

  • The status of the paid app must be 'For Sale' in Seller Office.
  • Step 1 (login) must be completed before any other step is started or continued.
  • The other steps can be started, saved, continued, or completed in any order.
  • After some actions, an information popup that requires clicking a button is displayed.
  • Info popup steps are not indicated in this procedure.
     
  1. Log in to your Samsung Seller Office account:
    1. In your browser, navigate to the Samsung Seller Office website.
      SO_SignIn.png
       
    2. If necessary, log in to your Seller Office account with your Samsung account email ID and password.
      Note: You are automatically logged out after 20 minutes of inactivity.
       
  2. Click Assistance > Buyer Comments.

SO Assistance BuyerComments_FilterSearch.png

  1. To filter the users who are displayed:
    Note: To display all users who rated or commented, do not perform this step.
    1. Specify the search criteria:

      Country 

      Display information about users who rated or commented regardless of their country or only those in a specified country.

       

      All

      Users who rated or commented, regardless of their country

       

      [Country name]

      Users in the specified country

      Device

      Display information about users who rated or commented regardless of their device or only those in a specified device.

       

      All 

      Users who rated or commented, regardless of their device

       

      [Device model]

       Users with the specified device

      Star Rating

      Display information about users who rated or commented regardless of their app rating or only those who assigned a specified app rating.

       

      All

      Users who rated or commented, regardless of their app rating

       

      [App star rating]

      Users who applied the specified rating

      Date 

      To display comments entered on and after, on and before, or between the start and end dates, enter a start and/or end date either directly or click the field's [calendar icon].

       

      [Start date] 

      (Left field) Comments on and after midnight of the specified date (MMM, dd, yyyy 00:00:00 AM/PM local time).

       

      [End date] 

      (Right field) Comments on and before midnight of the specified date (MMM, dd, yyyy 24:00:00 AM/PM local time).

      Content ID

      Enter all or part of an app content ID to display comments for those apps that fully or partially match the entry.

      Filtering does not depend on capitalization.

      Application Title

      Enter all or part of an app title to display comments for those apps that fully or partially match the entry.

      Filtering does not depend on capitalization.

 

  1. Click Search.

 

  1. Review information about the displayed users.
    SO Assistance BuyerComments_DisplayedUsers.png
     
    1. To display the total number of users that meet the specified search criteria (whether or not they are currently displayed), click Total Count.
    2. To view other pages of users, click Page.
    3. To sort the listing based on app title (A-to-Z or Z-to-A), click [Application Title sort icon].
    4. To generate a Microsoft® Excel® spreadsheet of the displayed information, click Excel.
      SO Assistance BuyerComments Spreadsheet.png
       
  2. For each displayed user:
    1. Review the following information:
      No Listing number of the displayed user
      Content ID Unique identifier assigned to the app

      Application Title

       Name of the app that the user rated or commented about

      Comment

      Text the user entered about the app, the first four letters of their username, and the date and time (Mmm DD, YYYY (hh:mm:ss)) of the entry

      Text entered as a reply to the user and the date and time (Mmm DD, YYYY (hh:mm:ss)) of the entry

      Star Rating Satisfaction ration (bad: 0 stars to great: 5 stars) assigned by the user to the app

      Country 

      Name of the user's country

      Device 

      Model name of the user's device

      Version Name

      Name assigned to the user's app version

      Version Code

      Code assigned to the user's app version

 

  1. To reply to a user:
    1. Click Add Reply.
      SO Assistance BuyerComments_DisplayedUsers_ReplyEntry.png
       
    2. Enter the reply.
    3. Click Send.
       
  2. To delete a reply, click the [reply's  icon].

 

 

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