This page goes over the most common reasons your app might have been rejected, and offers suggestions for how to resolve those issues.
01. Copyright, trademark, or patent infringement
Your app contains material that is copyrighted, trademarked, or patented, and does not include copies of use permission documents for that material. This material can include such things as company branding elements, copyrighted content, or patented processing methods.
One of two options:
- Remove the copyrighted, trademarked, or patented material.
- Include copies of use permission documents for that material.
02. Local culture or market restrictions
Your app contains content that is prohibited in a geopolitical entity.
Remove the prohibited material from your app, or remove the geopolitical entity from your distribution.
Iran restricts references to and images of the following content and material:
- Low-cut outfits and short pants
- Bikinis and lingerie
- Lesbian, Gay, Bisexual, and Transgender
- Communism and communist-related
- Online dating
03. Application installation
Your app does not install properly on one or more of the devices listed in the app distribution. Likely reasons include: [add information]
One of two options:
- Change your app's code to ensure proper installations on all listed devices.
- Remove the problematic device from your app distribution.
04. Icons and screenshots
Icons and screenshots must be appropriate for all ages, according to the standards outlined in the Validation Guide: http://developer.samsung.com/gear/distribute/essentials/self-checklist.
Icons, screenshots, descriptions, and tags in the Galaxy App store should be consistent with those installed on devices and must adhere to 4+ age rating.
For images that are improper for children or teenagers, we strongly recommend adding a box or blurring it to hide the content.
05. "Couldn't complete purchase"
The "Couldn't complete purchase" popup appears when trying to purchase an app. This issue generally occurs when a free trial has expired or if a user changes the date and then tries to purchase an app. See the following video for an example: http://22.214.171.124:8900/WINDSERVER/GetAttachFile.aspx?attachName=b0eb8776-4148-4e5a-859d-2017a2d715dc&domain=Samsung%20apps2.
The following shows the error detail:
12-22 14:48:07.579 : ERROR / WRT_PLUGINS/TIZEN ( 3913 : 3913 ) : IAPManager.cpp: iap_reply_cb(275) > Error! result : -5 12-22 14:48:07.579 : ERROR / WRT_PLUGINS/TIZEN ( 3913 : 3913 ) : IAPManager.cpp: iapCheckError(144) > IOException! 12-22 14:48:07.579 : ERROR / PRIVILEGE_CHECKER ( 3913 : 3913 ) : iap_galaxyapps.c: iap_galaxyapps_get_value(466) > Get [mErrorString] - [Verification failed.] 12-22 14:48:07.579 : ERROR / WRT_PLUGINS/TIZEN ( 3913 : 3913 ) : IAPManager.cpp: iap_reply_cb(307) > Failed to start payment, ret=-5, Verification failed.
Users should not change the date after the trial period.
06. Black screen after applying a watch face
After applying your watch face, all that shows is a black screen.
We have identified two main causes for this issue:
- Remove any special characters or Unicode from your file name.
- Ensure that your png file is not corrupt.
07. Error pop-up: Installation failed. Try later.(WO:WO:9079)
Unable to install an app after download. The error shows, "Installation failed. Try later.(WO:WO:9079)".
Ensure that your watch has the correct date and time.
08. App binary is not found in the Galaxy App store
The app is missing from the Galaxy App store.